Terms of Service
Last updated: May 10, 2026
These Terms of Service ("Terms") govern your access to and use of the Service provided by 1stReply Ltd. By creating an account, accessing the website, connecting a notification channel, using AI reply generation, purchasing a plan or credit pack, or otherwise using the Service, you agree to these Terms.
1. Parties
The Service is provided by 1stReply Ltd ("1stReply", "we", "us", or "our"). The person or organization accessing or using the Service is referred to as "you" or "Customer". You may contact us at [email protected].
2. Eligibility and authority
You must be legally able to enter into these Terms. If you use the Service for an organization, you represent that you have authority to bind that organization. You may not use the Service if you are barred from doing so under applicable law or if your use would violate sanctions, export controls, or other legal restrictions.
3. Account registration and security
You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of your credentials, authentication provider account, connected channels, and workspace access. You are responsible for all activity under your account unless caused by our breach of these Terms. Notify us promptly if you suspect unauthorized access.
4. The Service
1stReply provides creator monitoring, post detection, event deduplication, notification routing, dashboards, AI reply suggestions, billing tools, and related features. Features may vary by plan, region, platform availability, third-party limitations, beta status, and product changes. We may add, modify, limit, or remove features as the product evolves.
5. Monitoring and third-party platforms
You are responsible for ensuring that your use of monitored platforms and any replies you post comply with applicable platform rules, laws, and third-party rights. We do not control X, TikTok, YouTube, Telegram, Discord, Feishu/Lark, DingTalk, or other third-party services and cannot guarantee their availability, delivery timing, data completeness, media availability, continued access, or API behavior.
6. AI reply suggestions
AI reply suggestions are generated automatically and may be inaccurate, incomplete, offensive, outdated, or unsuitable for your purpose. You must review and edit suggestions before use. You are solely responsible for any content you post, send, publish, or rely on. AI output does not constitute legal, financial, medical, investment, employment, or other professional advice.
7. Personalization and reply style learning
If you use personalization features, you authorize us to process the account handles, public posts, writing samples, tone preferences, generated summaries, and related data you provide or select so the Service can create customized reply suggestions. You are responsible for having the rights and permissions needed to provide those materials.
8. Plans, limits, and credits
Plan limits may include monitored creators, platform coverage, AI credits, personalization features, priority, rate limits, fair use limits, or other usage constraints. Credits may expire, reset, or be consumed according to the applicable plan or purchase terms. We may enforce limits to protect reliability, prevent abuse, control excessive costs, and preserve fair access for other users.
9. Billing, taxes, cancellation, and refunds
Paid plans and credit purchases are billed through our payment provider. You authorize recurring charges for subscription plans until cancelled. Prices may exclude taxes, duties, payment provider fees, currency conversion fees, and similar charges. Unless required by law or expressly stated otherwise, fees are non-refundable, including if you cancel during a billing period, forget to use the Service, or do not consume included credits.
10. Subscription changes
If you upgrade, downgrade, cancel, or change billing cycles, the change may take effect immediately, at the end of the billing period, or as otherwise shown at checkout. Downgrading may reduce limits, disable features, or prevent new usage until your account fits the new plan. We may change prices with reasonable notice where required by law.
11. Free plans, trials, and promotions
Free plans, trials, promotional credits, beta access, or discounted access may be limited, modified, suspended, or discontinued at any time. We may restrict or terminate free usage that creates operational risk, abuse risk, excessive cost, or violates these Terms.
12. Customer content and permissions
You retain rights to content and configuration you submit, such as monitor handles, prompts, writing samples, reply preferences, generated outputs, feedback, and channel settings. You grant us a worldwide, non-exclusive, royalty-free right to host, process, transmit, display, and use that content as necessary to provide, secure, support, improve, and develop the Service.
13. Responsibility for posts and communications
You are responsible for replies, posts, direct messages, comments, notifications, or other communications you create, approve, send, or publish using information from the Service. You must not represent AI-generated suggestions as endorsed by any creator, platform, or third party unless you have authorization.
14. Feedback
If you provide suggestions, ideas, bug reports, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation. We may use feedback to improve existing products or build new products.
15. Intellectual property
The Service, software, interface, design, documentation, trademarks, logos, workflows, and underlying technology are owned by 1stReply Ltd or its licensors. Except for rights expressly granted in these Terms, no rights are transferred to you. You may not remove proprietary notices or use our marks without permission.
16. Restrictions
You may not copy, modify, reverse engineer, resell, sublicense, rent, scrape, overload, interfere with, bypass security controls, access non-public areas, misrepresent your identity, or use the Service to build a competing product except where permitted by law. You must follow the Acceptable Use Policy and all applicable third-party platform rules.
17. API, automation, and rate limits
Any API, bot, webhook, queue, or automation feature must be used only as documented and within applicable limits. We may throttle, suspend, or block requests that degrade performance, create security risk, violate third-party rules, or appear abusive. You may not bypass technical limits or use multiple accounts to evade limits.
18. Confidentiality
Non-public product information, account pool details, security information, implementation details, unreleased features, pricing terms, credentials, and beta materials may be confidential. You may not disclose confidential information except as required by law, and you must protect it using reasonable care.
19. Privacy
Our Privacy Policy explains how we process personal information. By using the Service, you acknowledge that we process information as described in the Privacy Policy and in accordance with your product configuration.
20. Service changes and availability
We aim for reliable operation but do not guarantee uninterrupted service, exact alert timing, complete post coverage, media availability, or error-free performance. Some features depend on third-party platforms, bots, webhooks, model providers, payment providers, and infrastructure vendors. We may modify, suspend, discontinue, or limit any part of the Service.
21. Beta and experimental features
Beta, preview, experimental, or early access features are provided as-is, may be unstable, may produce incorrect results, may change without notice, and may be subject to additional limits, data handling terms, or removal. Use them at your own risk.
22. Suspension and termination
We may suspend or terminate access if you violate these Terms, fail to pay, create risk, abuse the Service, violate platform rules, infringe rights, trigger security concerns, or use the Service unlawfully. You may stop using the Service at any time. Certain provisions, including payment obligations, restrictions, confidentiality, disclaimers, limitations of liability, and indemnities, survive termination.
23. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, uninterrupted operation, and any warranties arising from course of dealing or usage of trade.
24. Limitation of liability
To the maximum extent permitted by law, 1stReply Ltd will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of data, goodwill, revenue, business opportunity, or platform account access. Our total liability for all claims relating to the Service will not exceed the amounts you paid to us for the Service in the three months before the event giving rise to the claim, or USD $100 if you used only a free plan.
25. Indemnification
You will defend, indemnify, and hold harmless 1stReply Ltd and its officers, directors, employees, contractors, and service providers from claims, damages, liabilities, costs, and expenses arising from your content, your use of the Service, your violation of these Terms, your violation of law, your violation of third-party rights, or your use of third-party platforms.
26. Governing law and disputes
Unless applicable law requires otherwise, these Terms are governed by the laws of England and Wales, without regard to conflict of law rules. The courts of England and Wales will have exclusive jurisdiction, except that we may seek injunctive, equitable, or protective relief in any appropriate jurisdiction.
27. Changes to these Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a new effective date. If changes are material, we may provide additional notice. Continued use of the Service after changes become effective means you accept the updated Terms.
28. Entire agreement and interpretation
These Terms, the Privacy Policy, Acceptable Use Policy, and any plan-specific or checkout terms form the entire agreement between you and 1stReply regarding the Service. If any provision is unenforceable, the remaining provisions remain in effect. Headings are for convenience only.